Dated sales receipt from an authorized Divoom.Order number from online purchases made through Divoom.It may be necessary to return the item for quality inspection.The defective item’s serial number and/or visible proof depicting the defect are required.Divoom must document what happens when buyers troubleshoot the product.Buyer must provide sufficient proof of purchase.Warranties on products are void after having been fully refunded. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranty Claims for Quality-Related IssuesĪll quality-related defects on items sold directly by Divoom covered by an 12-month warranty, starting from the date of purchase.įor quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. For quality-related issues, please see below. For purchases not made directly through Divoom online stores, please contact retailers for refunds. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. Returns may be rejected if product does not meet the above requirements.For non-quality related warranty claims, Divoom refunds the cost of purchasing the product itself.For non-quality related warranty claims, the buyer is responsible for shipping costs.Once the returned item arrives back in Divoom warehouse for inspection, the refund process will begin. Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. and that would make a great christmas,Halloween/birthday gift for someone who likes old computers or retro gaming.ģ0-Day Money-Back Guarantee for Any Reason
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